🎒 What are Eastpak’s flagship collections?
Eastpak offers several iconic collections: the Padded Pak'r (the classic rucksack), the Out of Office (for work and study), the Tranverz (wheeled suitcase), and the Wyoming collection. Each collection comes in a wide range of colours and patterns to suit all styles and needs.
💡 Good to know: The Padded Pak'r remains the best-selling model, with over 100 million sold worldwide.
🛡️ What warranty does Eastpak offer?
Eastpak offers a 30-year warranty on all its products against manufacturing and material defects. This exceptional warranty demonstrates the brand’s confidence in the quality and durability of its bags. If you encounter any issues, you can contact customer service with your proof of purchase.
🚚 What are Eastpak’s delivery times and charges?
Eastpak offers several delivery options: standard (3–5 working days for €4.95), express (1–2 working days for €9.95), and free delivery on orders over €50. Collection point delivery is also available for €3.95. All parcels are shipped from Europe with tracking included.
💡 Good to know: Enjoy free delivery by combining your purchases or adding accessories to your basket.
🔄 How does Eastpak’s returns policy work?
You have 30 days to return your Eastpak items in their original condition, with tags and packaging. Returns are free using the prepaid label provided in your parcel. Refunds are processed within 5–10 days of receiving the returned item.
🎓 Does Eastpak offer student discounts?
Eastpak regularly offers special discounts for students, particularly at the start of the academic year with dedicated promo codes. The brand also offers bundle deals on backpack and pencil case sets. Sign up for the newsletter to stay informed about student promotions.
💡 Good to know: The best student offers are usually available from July to September.
🧼 How do I care for and clean an Eastpak bag?
Eastpak bags are easy to clean with a damp cloth and mild soap. For a deep clean, use a soft brush and lukewarm water. Avoid the washing machine and leave to air dry, away from direct sunlight. Stubborn stains can be treated with a mild fabric stain remover.
📱 Is there an Eastpak mobile app?
Eastpak does not have a dedicated mobile app, but its website is fully optimised for smartphones and tablets. You can easily browse, order and track your orders from your mobile. The mobile site offers the same experience as the desktop version, with all products and services available.
🎨 Can Eastpak bags be personalised?
Eastpak offers a personalisation service on certain models via its official website. You can add your name, initials or a short message to your bag for an additional fee. This option is particularly popular for gifts or for creating a unique bag. Production times are generally an additional 7–10 days.
💡 Good to know: Personalisation isn’t available on all models and colours, so please check the options when placing your order.
