🌍 How long does it take to receive an AliExpress order?
AliExpress delivery times generally vary between 15 and 45 days depending on the country of dispatch and the chosen delivery method. Standard delivery from China usually takes 2 to 4 weeks, whilst express delivery can reduce this time to 7–15 days for an additional cost.
💡 Tip: Choose sellers offering the "AliExpress Standard Shipping" option for more reliable tracking and shorter delivery times.
🛡️ How does AliExpress Buyer Protection work?
AliExpress Buyer Protection guarantees a refund if you do not receive your order within the specified timeframe or if the item does not match the description. This protection automatically extends for up to 60–90 days depending on the product. In the event of a dispute, you can open a claim directly from your account to obtain a refund or a replacement.
💳 What payment methods are accepted on AliExpress?
AliExpress accepts Visa and Mastercard credit cards, PayPal, bank transfers and certain e-wallets such as Apple Pay and Google Pay. All payments are secured via AliExpress’s escrow system, which only releases funds to the seller once you’ve confirmed receipt of your order.
💡 Did you know? Using PayPal adds an extra layer of security and makes refunds easier if there’s a problem.
🎯 How can you identify reliable sellers on AliExpress?
To spot trustworthy sellers, check their overall rating, which should be above 95%, the number of orders processed, and, above all, read customer reviews with photos carefully. The “Top Brand” or “Choice” badges also indicate sellers verified by AliExpress.
📱 Can you find genuine smartphones on AliExpress?
AliExpress does indeed offer genuine smartphones, particularly Chinese brands such as Xiaomi, OnePlus or Realme sold directly by the manufacturers. However, be wary of prices that are too good to be true for brands like iPhone or Samsung, as these may be counterfeits or undeclared refurbished devices.
🔄 How do I make a return on AliExpress?
Returns on AliExpress are handled by opening a dispute within 15 days of receipt. You must provide evidence of the problem and negotiate with the seller. If no agreement is reached, AliExpress acts as a mediator to resolve the dispute and arrange a refund or exchange.
🎁 How can I use AliExpress promo codes effectively?
AliExpress promo codes generally apply in increments based on a minimum purchase amount. Combine them with the AliExpress coins you earn by playing daily mini-games and seller coupons to maximise your savings. The best promotions take place during events such as 11.11 or the summer sales.
💡 Tip: Add your items to your basket and wait; AliExpress will often send you personalised promo codes to finalise your purchase.
🏪 What is the difference between AliExpress and the official shops on the platform?
Official stores on AliExpress are certified shops run by the brands themselves, offering 100% authentic products, often with better guarantees and dedicated customer service. They can be identified by the "Official Store" badge and generally offer shorter delivery times from European or American warehouses.
